Dentists need to be empathetic and sympathetic, how are these different?

Empathy refers to understanding where someone is coming from. Essentially 'putting yourself in their shoes'. Being empathetic in dentistry means understanding why a patient may be anxious to about a procedure or understanding why they can't afford an implant because of their financial situation.

Sympathy comes from a place of concern. Its listening to someone's situation and feeling sorry that they have to experience difficult times.

It's important to know the difference between the two, but you should also include why these are essential skills to have as a dentist. Empathy and sympathy allow you to be more compassionate towards your patient and you can tailor your appointment to your patients needs. This provides better care and makes your patient feel heard, building trust and rapport.

Suggested structure for this answer:

• Mention the differences between empathy and sympathy
• Explain why this is relevant to dentistry
• Explain how this is overall beneficial to the patient
• Reflect on a time where you have shown empathy and sympathy and how this allowed you to be more compassionate.