Dealing with tension between two colleagues

This type of question can be quite common in situational judgement questions and overall it is a relatively simple question to answer, just make sure to remember to include the key principles below in your answer.

Key Principles:

• Active Listening: Carefully listen to both sides without interrupting, showing that their concerns are heard and understood.
• Empathy: Demonstrate understanding of their feelings and perspectives to create a more cooperative atmosphere.
• Neutrality: Avoid taking sides and remain impartial to help facilitate a fair resolution.
• Problem-Solving: Encourage open dialogue to identify the root cause of the conflict and collaborate on solutions.

Why These Matter:

The interviewer basically just wants to see you will work well in a team and won't cause conflicts, you can apply the importance of a question like this to both medical school group sessions (PBL) and working as a doctor in the hospital.