Dealing with grieving owners

Bereavement in Veterinary Practice

A crucial part of veterinary work is dealing with bereaved owners, particularly during euthanasia. Losing a pet can be very upsetting, as owners usually consider their animals as family members. In interviews, it is crucial to demonstrate the emotional toll that this has on clients and how a vet can react with professionalism and empathy.

Understanding Grief Owners Could Encounter

• Sadness or disbelief
• Self-blame or guilt
• Anger
• Denial

How Veterinarians Should Help Owners Who Are Grieving

1. Communicate with empathy and clarity. Speak in a soothing, kind manner, steer clear of complicated medical jargon, and describe the illness and its prognosis in basic language.

2. Give owners room and time. Allow private moments before and after the procedure, provide a peaceful space, and don’t rush decisions.

3. Acknowledge their emotions. Assure the pet owners that their decision is in the animal's best interest, recognise that grieving is common, and refrain from criticism.

4. Provide aftercare. Offer support resources.

5. Assist children and families. Give truthful explanations, steer clear of euphemisms and encourage families to create keepsakes.

Interview Points Example for an Explanation Station and a Role Play Station

1. Exhibit compassion and effective communication. Interview explanation: “To make the owner feel supported, I would speak softly and sit at their level.” In a role-play station example, “I am really sorry that you’re going through this. I am available to answer any questions, so please take your time.”

2. Be mindful of the need for support. Interview explanation, “I would stay beside them during the euthanasia and reassure them their pet is at peace. After the procedure, I would offer a bereavement leaflet.”

3. Provide owners with space. Interview example, “I wouldn’t rush the owner, I would give them as much time as they need before and after the procedure.” Role play station example: “Would you like a few moments alone with them?”

4. Recognise the emotional toll on the vet. “After a particularly difficult case, I would debrief with colleagues or reflect with the team to help manage compassion fatigue.”